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Reporting Fraud

If you've been the victim of fraud or identity theft, Guardian Bank is here to help.  Use the information provided below to report suspicious activities and to learn what to expect as we help you resolve issues.

Fraudulent Activity

  • Report Fraud and other suspicious activity
    Call our office at 229-241-9987

  • Lost or stolen ATM/Debit Card or checkbook
    Call 1-800-500-1044

  • ATM/Debit Card has been made inactive due to Falcon's fraud alert
    Call 1-800-890-5097
    If  possible, provide the check number for the last check that was written, or the name of the person or business to whom it was written.  Digital copies of your checks are available through Online Banking.

  • Lost or Stolen Credit Card
    Call 229-241-9987
    We will cancel your card and issue a replacement immediately.

       FBI Fraud Alert

 

Phishing email

To report a suspicious email that uses Guardian Bank’s name, forward it to us immediately at customerservice@guardianbankonline.com.

 

Identity Theft Resolution

What to do if you think your card has been stolen:

  1. Contact Guardian Bank immediately to close any accounts that have been tampered with or established fraudulently.
     
  2. Contact the three major credit bureaus listed below to place a fraud alert on your credit file. You also can order a credit report to identify any unauthorized activity.

    Equifax – 1-800-525-6285
    Experian – 1-888-397-3742
    TransUnion – 1-800-680-7289

    The fraud alert requests creditors to contact you before opening any new accounts. As soon as one credit bureau confirms your fraud alert, the other two credit bureaus will be automatically notified, and all three credit reports will be sent to you free of charge.
     
  3. Close other accounts that you know or believe have been tampered with or opened fraudulently. Use the ID Theft Affidavit (make this a link http://www.ftc.gov/bcp/edu/resources/forms/affidavit.pdf) when disputing unauthorized accounts.
     
  4. File a police report. Get a copy of the report to submit to your creditors and others that may require proof of the crime.
     
  5. File your complaint with the Federal Trade Commission (FTC). The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations. Filing a complaint also helps the FTC gather more information about identity theft and the problems victims are having.

For more information about fighting identity theft and reporting fraud, visit the Federal Trade Commission.

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