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Interactive Teller Machines

New Technology with Live Customer Service

7 a.m. until 9 p.m.

Monday - Saturday 

Banking Just Got More Convenient 

Guardian Bank is pleased to be the first financial institution in the Valdosta-Lowndes County area to offer extended banking hours with cutting edge technology and live customer service representatives. Utilizing Interactive Teller Machines (ITMs), you can take care of most of your banking needs without having to get out of your car. Plus, with extended hours, you have the flexibility of banking when it's most convenient for you. 

Simply touch the screen to begin your transaction with an ITM Specialist. Want a private conversation? The ITM has a chat function for you to use and you can adjust the volume at any time. Need cash in a hurry? The ITM functions as an ATM, too.

Interactive Teller Machines are available in the drive thru lane at both our Wildwood Plantation Drive and Norman Drive locations.

Real People. Real Time. Face-to-face.

An Interactive Teller Machine is a live video conversation with a Guardian Bank representative. Speak with a real person 14 hours a day, 6 days a week and experience exceptional customer service when it is convenient for you. ITM Specialists are available Monday through Saturday from 7 a.m. until 9 p.m., but the ITM is available for use as an ATM 24 hours a day, seven days a week. 

Features

An ITM Specialist can assist you with a variety of transactions and can answer most any question you may have. Touch the screen, scan your ID, and talk with a personal teller. Or, for added privacy, use the chat function or show a note to the ITM Specialist to transact your business.

  • Deposit Checks or Cash: No deposit slip? Even better! Just give the ITM Specialist your account number and they will take care of the rest. But no coins, please. Please read our funds availability policy for more information.
  • Cash a Check: Fast! All you need is a valid ID. And you can request big bills, little bills, and even coins.
  • Transfer Funds: Checking to savings? Money market to checking? Just tell the ITM Specialist how much you want and where you want it to go. 
  • Pay a Loan: Make your payment by cash, check, or transfer from a Guardian Bank account.
  • Account Inquiry: Whether you want to check your balance or see if a check cleared, the ITM Specialists are ready to help with all of your account-related questions.
  • Withdraw Cash: Speak with a live person using the ITM (without a debit card!) or pull cash using it as an ATM, whichever you prefer.

Extended Hours with ITMs

Part of Guardian's commitment to better serve you is making banking more convenient. The ITMs are available 84 hours each week, giving you the flexibility your busy schedule needs. Guardian Bank is the only bank in the area to offer this type of personal, live service. 

ITM hours are in addition to the current hours, where you will continue to have the option to walk in and conduct your business in person. 

Questions?

Guardian Bank is thrilled to introduce this new way of banking to the community.We invite you to contact your Guardian Bank representative for additional information on how it works and to read our Frequently Asked Questions. We look forward to your feedback!

Why Guardian

 

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